Store Policy
Customer Care
At Petlane, your satisfaction is our top priority.
We are committed to providing a friendly, efficient
and reliable service to every customer. If you have
any questions about your order, our products or
anything else, our team is here to help. You can
reach us by email at hello@petlane.co.uk and we
guarantee a response within 24 hours on working
days, Monday to Friday, 9am to 5pm GMT.
Whether you need help choosing the right product
for your pet, tracking an order or resolving an
issue, we will always do our best to find a
solution quickly and fairly. We take every piece
of feedback seriously — it helps us improve and
serve you better. Thank you for shopping with
Petlane. We truly appreciate your trust and
support.
Privacy & Safety
Whether you need help choosing the right product
for your pet, tracking an order or resolving an
issue, we will always do our best to find a
solution quickly and fairly. We take every piece
of feedback seriously — it helps us improve and
serve you better. Thank you for shopping with
Petlane. We truly appreciate your trust and
support.
​
Our website uses SSL (Secure Socket Layer)
encryption to ensure that all transactions and
personal data are transmitted securely. Payments
are processed through Stripe and PayPal —
industry-leading platforms that never expose
your card details to us directly. We may use
your email address to send you order updates
and, if you have opted in, occasional promotional
offers. You can unsubscribe at any time by
clicking the link at the bottom of any email
we send you.
Wholesale Inquiries
Are you a retailer or pet business interested
in stocking Petlane products? We'd love to hear
from you. We are open to wholesale partnerships
with pet shops, grooming salons, veterinary
practices and other animal-related businesses
across the United Kingdom. Our wholesale pricing
offers competitive margins and flexible minimum
order quantities to suit businesses of all sizes.
​
To enquire about wholesale opportunities, please
send us an email at hello@petlane.co.uk with
the subject line "Wholesale Enquiry", including
your business name, location and the products
you are interested in. A member of our team
will get back to you within 2 working days
with pricing, terms and next steps.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments